FREQUENTLY ASKED QUESTIONS

How to pay for my order with Vogue Jacket?

For your convenience, Vogue Jacket accepts all different modes of payments like PayPal, Visa, Mastercard. We use SSL secured Check out so you can make the payment without any worries.

Can I change it after I've placed my order?

You can change your order as long as the item has not been packed and shipped. Contact our customer service to update your order’s status.

Where do I look for details on my order?

All order details, along with the order number, shipping charges and price of each item, are sent via email.

Do you ship worldwide?

We ship everywhere with few exceptions, such as Israel, Russia and APO/FPO addresses. For further queries, contact us at sales@voguejacket.com.

Will ordering online be secure?

We make sure that your order is always secure. Privacy is protected by the use of SSL (Secure Socket Layer). PayPal makes it easy to receive payments. So the entire process is reliable.

When will I receive my order?

We take 6-12 business days to deliver. Contact our customer service if the order is still delayed.

Has my order been received?

All confirmed orders are verified with an email confirmation.

Will I have any Problem After Receiving My Order?

Immediately contact our Customer Service Team if there is an issue with your order. Describe your issues. Check out our return and exchange policy for better guidance.

Can I Track My Order?

Orders can be tracked after they are dispatched. Tracking details are sent through emails.

Can I Cancel My Order?

Cancellation is only possible before the item is shipped. After dispatch, you cannot cancel. But you can apply for a return.

Can I Exchange For Another Item?

Contact our customer service for further assistance on this issue. Exchanges can be facilitated.

Are Our Sizes True To The Size Chart?

Our sizes are exact. Have confidence in our size guides. You will get a perfect size.

What about Customize Sizes?

Custom sizes are only available for suits.

What about Customize Sizes?

Custom sizes are only available for suits.

How to Use / Enter My Coupon Code?

Easily apply the discounted code at the time of checkout in the field labeled coupon code.

Do I Have Pay For The Return Courier Charges?

We always provide free shipping. However, the customer will have to pay for the return courier charges.

Can I Get My Refunds In case Of Returns?

Refunds will be made through the original method of transaction. This will take 6-7 working days.

What Courier Services do you Use?

FedEx and DHL are usually used to ship our products; however, we use USPS and UPS within the United States.

Do Vogue Jacket Have Any Retail Stores?

Vogue Jacket is an online leather jacket store itself. No retail shop exists.

Will I Pay the Customs Fees?

The item is marked as a gift. This declares a lower value price on the invoice so that the lowest amount of customs fees are applied. This depends upon the country’s rules and regulations.

How can I contact Vogue Jacket if I have any more questions?

Feel free to contact our always active Customer Care Department at sales@voguejacket.com