1. Introduction

We want you to feel confident shopping with Vogue Jacket. If you are not fully satisfied with your purchase, we are here to assist you with a clear and fair returns and refunds process.

2. What Products Can Be Returned

  • Eligible Items: New, unworn, and unwashed jackets are eligible for return.
  • Non Returnable Items: Final sale items, personalized or custom sized jackets, and items that have been altered or modified after delivery cannot be returned.

3. Return Timeframe

Returns are accepted within 30 days of delivery. To ensure your return is processed smoothly, please initiate the request as soon as possible after receiving your package.

4. Item Condition Requirements

To qualify for a return, items must:

  • Be in new and unused condition.
  • Be in the original packaging.
  • Include all original tags, accessories, and inserts that were included in the shipment.

5. How to Start a Return

To begin a return, contact us at sales@voguejacket.com with the following:

  • Your Order Number.
  • Reason for the return.
  • Photos of the item if it arrived damaged, defective, or incorrect.

Once approved, we will send you detailed return instructions and our verified US return address.

6. Return Shipping Costs

Customers are responsible for return shipping costs for “change of mind” or size exchange returns. However, if the item arrived damaged, defective, or incorrect, Vogue Jacket will cover all return shipping expenses to ensure a fair and stress free experience.

7. Refunds & Exchanges

Refunds are issued to the original payment method within 5 business days after we receive and inspect your return. Exchanges are available for damaged or incorrect items; please contact us within 7 days of delivery to arrange a replacement.

8. Contact Information

For any questions about returns or exchanges, contact us at:

  • Email: sales@voguejacket.com
  • Phone: +1-224-572-8989
  • Address: 1400 Renaissance Drive, Park Ridge, Illinois, 60068, United States

9. Restocking Fees & Lost Returns

  • Restocking Fees: We believe in fair pricing; therefore, we do not charge a restocking fee for returns.
  • Lost or Damaged Returns: If returned items are damaged or lost during transit to our facility, we may be unable to process a refund. We recommend using a trackable shipping service for all returns.