Contact Us
Have you read our FAQs page? To help you faster, we have answered as many questions as possible. If you still need a little help, please fill out the form below. We aim to respond within 24-48 hrs, Monday to Friday.
FREQUENTLY ASKED QUESTIONS
You can make the payment through PayPal, VISA, MasterCard, American Express, Amazon Pay, and Discover. We use SSL secured Check out so you can make the payment without any worries.
Regular orders are made to order and are shipped within 10 business days. However, it can take up to 20 business days for your item to be shipped. Prime products are ready in stock and are shipped the next day from placement of order.
We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 4-7 weeks and bespoke orders within 12-15 weeks.
Yes, Free Shipping applies to all countries where we ship. This includes all countries except for Russia, Brazil, Israel, Iran, Iraq, India and OFAC Sanctioned Countries.
You can always check your order status. To check this, all you need to do is go to the Track-order Page and Enter your Order Id & Last Name to check the actual state of your order.
Your tracking link will be able to provide up to date information on the status of your order.If your estimated delivery date has passed and you haven’t received your order, feel free to write to us here.
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Vogue Jackets has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.