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We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.

Terms & Conditions for Shoe Returns

• Once we have received and inspected the returned item, your return will be processed within 7 working days.
• Standard size orders can be returned for a full refund or exchange.
• Made-to-measure or other customized orders can only be returned for alteration.
• We reserve the right to refuse returns/refunds that do not meet these criteria.

Yes, of course. You can select “Made to Measure” in size options and can provide your body measurements. In case you’re unsure of your body measurements then you can select “I am not sure, I’ll provide measurements later on email“ and place the order without any hesitation.

Once your order is placed, our customer support representative will get back to you and will guide you on taking your correct measurements.

Regular orders are made to order and are shipped within 10 business days. However, it can take up to 14 business days for your item to be shipped. Prime products are ready in stock and are shipped the next day from placement of order.

We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 2-3 weeks and bespoke orders within 12-15 weeks.