FREQUENTLY ASKED QUESTIONS

How long does shipping take?

Orders are typically delivered within 5 to 7 business days after order confirmation. This includes order handling and transit time. Once shipped, you will receive tracking details to monitor your delivery.

Do you offer free shipping?

Yes, we proudly offer free worldwide shipping on all eligible orders.

Do you ship internationally?

Yes, Vogue Jacket ships worldwide. We deliver to customers across the globe using trusted international courier services.

Will I have to pay customs duties or taxes?

International orders may be subject to customs duties, import taxes, or additional fees, depending on your country’s regulations. These charges are not included in the product price or shipping cost and must be paid by the customer.

Which courier services do you use?

We ship orders using reliable express courier services such as UPS, DHL, and FedEx, depending on the destination.

Can I track my order?

Yes. Once your order is shipped, you will receive an email containing your tracking number, shipment date, and estimated delivery date.

Has my order been received?

Yes. Once your order is successfully placed, you will receive a confirmation email. If you do not receive this email, please contact us immediately.

Will I have any issues after receiving my order?

If your order arrives damaged, defective, or incorrect, please notify us within the timeframe stated in our Return & Exchange Policy so we can assist you promptly.

Can I track my order?

Yes. Once your order is shipped, we will email you the tracking number along with instructions to track your shipment.

What if I am not available at delivery?

If you are unavailable, you may leave written instructions authorizing a neighbor to receive the package. If no one is available, the courier will leave a notification with tracking details to reschedule delivery.

Do you ship to PO Box or APO/FPO addresses?

No, we currently do not ship to PO, APO, DPO, or FPO addresses.

What should I do if my order is delayed?

If your shipment is delayed beyond the estimated timeframe, please contact us. You may be eligible for a replacement shipment or a refund, depending on the situation.

What if my order arrives damaged or defective?

If your item arrives damaged or defective, notify us within 3 days of delivery and provide clear images of the issue. Our team will review the case and offer an appropriate resolution.

Can I return or exchange my order?

Yes, standard size items may be returned or exchanged within 30 days of delivery, provided they are unused, unworn, and returned in original condition with all tags attached.

Who pays for return shipping?

Customers are responsible for return shipping costs, unless otherwise stated or approved due to an error on our part.

Are there any restocking fees?

No, we do not charge any restocking fees on returned items.

How long does it take to receive a refund?

Once the returned item is received, inspected, and approved, refunds are processed within 5 business days. It may take additional time for the amount to appear in your account depending on your bank or payment provider.

What if I receive the wrong size?

If you receive an incorrect standard size, you must contact customer support within 3 days of delivery and share clear images so we can review your exchange or return request.

Do you offer custom sized or made to measure jackets?

Yes, we offer custom sized and customized jackets tailored to customer preferences.

Can custom sized or customized jackets be returned?

No, custom sized and customized jackets are not eligible for returns or full refunds due to their personalized nature. However, we offer fit support options such as a complimentary first alteration or exchange, subject to approval.

Can I cancel my order?

Yes, order cancellations are allowed under the following conditions:

  • Orders canceled within 24 hours of placement are eligible for a full refund.
  • Orders canceled after 24 hours but before shipping are subject to a 15% processing fee.
  • Orders cannot be canceled once shipped or once production has started.
What if my delivery is extremely late?

If delivery exceeds 29 business days from order confirmation and payment verification, you may be eligible for a refund.
For express shipments, if delivery does not occur within 6 business days after dispatch and shipment cannot be verified, a full refund including shipping charges may be issued.

Is online ordering secure?

Yes, all payments and customer information are processed through secure and encrypted systems to ensure safety and privacy.

How can I contact Vogue Jacket for further questions?

You can reach our customer support team through the following channels:

  • Business Name: Vogue Jacket
  • Address: 1400 Renaissance Drive Park Ridge Illinois 60068 United States
  • Email: sales@voguejacket.com
  • Phone: +1 (224) 572-8989
  • Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (CST)
  • Response Time: We aim to respond within 24 Business Hours