Start your Return / Exchange

Easily exchange your item if the fit isn’t perfect. Our smooth and hassle-free process ensures you get the perfect fit

Shipping
Contact

Return Window

Ensuring Customer satisfaction is our top priority, which is why we have a 30 day window for returns or exchanges, giving you the flexibility you need.

Return Conditions

Returned items must be unused, unworn, and in original condition, with all tags attached. All returns are inspected upon arrival. Items showing signs of wear, damage caused by use, or alterations will not qualify for a refund or exchange.

Restocking Fees

We do not charge any restocking fees on returned items.

Refund Processing

Once the returned item has been shipped back and tracking details are shared, the refund will be processed within 5 business days after approval.

Damaged or Defective Items

  • If your order on your tracking id is viewing delivered but you have not been receiving it, kindly please contact our customer support team within 5 working days from the tracking delivery date to initiate an investigation. (Note: All claims over 5 working days will not be accepted).
  • Once we have been verifying your order from our carrier, we will replace any lost or damaged orders if the item was lost or damaged in transit or either we will provide the customer with full payment refund or replacement of the order placed. (Note: Any orders who have already been verified and delivered but are claimed lost by customer will not be eligible for a refund)

Return Process

To request a return or exchange, please contact our customer support team via email with your order number and clear images showing the issue.

For size related concerns, please share images of the jacket being worn to help us understand the fit issue.
For damaged or defective items, provide images clearly highlighting the problem.

Once your request is reviewed and approved, a Return Authorization (RMA) number will be issued along with return instructions.

Returned items must be securely packaged and sent to the address provided in the RMA email. Customers are responsible for return shipping charges, unless otherwise stated. We reserve the right to refuse returns/refunds that do not meet these criteria.

Return Address

Vogue Jacket
Attn: Returns
RMA #

2076 Ash Street
Des Plaines
Illinois
60018

Custom Size & Customized Products

We offer custom sized and customized jackets designed specifically according to customer preferences. Due to the personalized nature of these items, custom orders are not eligible for returns or full refunds.

If a custom jacket does not fit as expected, we provide fit support options to assist our customers. This may include a complimentary first alteration or an exchange option, subject to policy conditions and customer support approval.

Customers requesting an exchange may be responsible for applicable shipping charges. All custom order concerns must be reported within the timeframe stated in this Return & Exchange Policy.

We are committed to delivering high quality products and ensuring customer satisfaction. If you have any concerns regarding your custom order, please contact our customer support team, and we will work with you to find a suitable resolution.

Cancellation Policies

Cancellations

  • Cancellations are accepted within 2 days of order placement.
  • Once the customers order have been sent under customs clearance, no more cancellation can be performed. In this situation, only acceptance of the order will be available and arranging its return will be the only option bearing the shipping charges at the customers end.
  • If our Customer Support Team has promised delivery on your conveyed timeline, the order qualifies as a time-sensitive order. As a result of the necessary measures we take to ensure timely order completion, we are unable to accommodate cancellations for time-sensitive orders once they have been placed

Order Acceptance & Payment

  • Our website prices and product availability may change without prior notice.
  • Errors will be corrected when discovered.
  • With a vast product range, occasional pricing discrepancies may arise despite our best efforts. We routinely verify prices during order processing and if a product’s correct price is lower, we’ll refund the difference. If the correct price exceeds the stated amount, we may contact you for instructions or reject the order, notifying you. Please note, we’re not obligated to fulfill orders at incorrect (lower) prices.
  • We reserve the right to decline service to any individual, at any time, and for any reason.

Contact Information

For any questions about returns or exchanges, contact us at:

Business Name: Vogue Jacket
Address: 1400 Renaissance Drive Park Ridge Illinois 60068 United States
Email: sales@voguejacket.com
Phone: +1 (224) 572-8989
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (CST)
Response Time: We aim to respond within 24 Business Hours